Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

📦 Returns

  • You can request a return within 3 days of receiving your order.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • A return shipping fee of AED 5 will be charged.

💰 Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 3–5 working days.

  • Refunds are issued via the original payment method or bank transfer.

🚚 Damaged or Wrong Product

  • If you receive a damaged or incorrect item, please contact us within 24 hours with proof (images/video).

  • We will offer a free replacement or full refund.

❌ Non-Returnable Items

  • Used or damaged items (not due to our fault)

  • Items without original packaging

📞 Contact Us
If you have any questions regarding returns or refunds, feel free to contact our support team.